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FAQ

How can I order?

Once you have decided on the products you want to purchase, just click on the "Buy it Now" button. "Checkout" and fill in your details and finalize your purchase

Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you safe and satisfying shopping experience.

How long does shipping take?

You can expect to receive your orders within 2 to 3 weeks once processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK Australia, New Zealand and most European and Asian countries may take a little longer.

Can I track my order?

Yes, you can. Take note of the tracking number that comes with your order/s and track them here.

How much is shipping to my country?

we offer Free worldwide shipping

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. First timers also get a a special code too.

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages.to avoid your local country customs.

Can I return a product?

Should you deem the product you received unsatisfactory, you may contact our customer representative and we'll do our best to help. Check out our Returns Policy page for more details.

How do I reach you?

You may contact us at ltd@oulja.com and our team of customer service representatives will be ready to assist you.